Throda Skincare Terms of Service

These Terms of Service govern your use of the website located at https://www.throdaskincare.com and any related services provided by Throda Skincare.

By accessing https://www.throdaskincare.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Throda Skincare.

We, Throda Skincare, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 26th February 2025.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

• modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
• remove any copyright or other proprietary notations from any materials and software on this website;
• transfer the materials to another person or "mirror" the materials on any other server;
• knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Throda Skincare provides;
• use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
• use this website or its associated services in violation of any applicable laws or regulations;
• use this website in conjunction with sending unauthorised advertising or spam;
• harvest, collect, or gather user data without the user’s consent; or
• use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Payment Terms & Subscription Information

By placing an order on https://www.throdaskincare.com, you agree to provide valid payment information and authorize us to charge the total order amount, including any applicable taxes and shipping fees.

Accepted Payment Methods:

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

All transactions are securely processed through our payment gateway. We do not store your credit card details.

If you purchase a subscription-based service (e.g., recurring product deliveries), you authorize Throda Skincare to charge your selected payment method on a recurring basis.

• You may cancel your subscription at any time via your account settings.
• If a payment fails, we reserve the right to suspend or terminate your subscription.

Loyalty Program Terms

Throda Skincare may offer a Loyalty Program that allows customers to earn points for eligible purchases and redeem them for rewards.

Eligibility & Membership:

• The Loyalty Program is open to individuals aged 18+ who register for an account.
• Participation is free, and no purchase is necessary to enroll.

Earning Points:

• Points are earned on qualifying purchases at the rate specified on our website.
• Certain products, promotional offers, or gift cards may not be eligible for earning points.

Redeeming Points:

• Points can be redeemed for discounts or free products as detailed on the Loyalty Program page.
• Points have no cash value and cannot be transferred, sold, or exchanged for cash.

Expiration & Cancellation:

• Points expire 12 months after they are earned unless otherwise stated.
• Throda Skincare reserves the right to modify or terminate the program at any time without notice.

Promotions, Discounts & Gift Cards

Throda Skincare may offer promotions, discounts, or gift cards at our discretion.

• Promo codes must be applied at checkout and cannot be retroactively added.
• Discounts cannot be combined unless explicitly stated.
• Gift Cards are non-refundable and do not expire.

We reserve the right to modify or cancel promotions at any time without prior notice.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Throda Skincare and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Throda Skincare at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a licence from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The licence you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the licence will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.

Age & Legal Eligibility

By using Throda Skincare, you confirm that you are at least 18 years old or have obtained parental/guardian consent.

• We do not knowingly collect personal data from children under 16 years old.
• If we discover that an account has been created by a minor without consent, we reserve the right to suspend or terminate access.

User Accounts & Data Protection Clause

To access certain features of our website, you may be required to create an account.

• Account Security: You are responsible for maintaining the confidentiality of your account credentials.
• Unauthorized Use: If you suspect unauthorized access, notify us immediately at contact@throdaskincare.com.
• Termination: We reserve the right to suspend or terminate your account if we detect any suspicious, fraudulent, or abusive activity.

Electronic Communications Consent

By using https://www.throdaskincare.com, you consent to receive electronic communications from us, including emails, SMS messages, and notifications related to:

• Order confirmations, updates, and customer support inquiries.
• Promotional offers, newsletters, and loyalty program updates.

You may opt out of promotional emails by clicking “Unsubscribe” at the bottom of any email. However, opting out of transactional emails (e.g., order confirmations) may not be possible if they relate to your active purchase.

Throda Skincare is not responsible for undelivered emails due to spam filters, incorrect email addresses, or system failures.

Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your data under certain conditions.
• Right to Restriction of Processing: You may request that we limit how we use your personal data.
• Right to Data Portability: You can request to receive your personal data in a structured format.
• Right to Object: You have the right to object to data processing for marketing purposes.

To exercise these rights, contact us at contact@throdaskincare.com.

Data Privacy & Compliance

Your personal data is handled in accordance with our Privacy Policy. We comply with GDPR and UK data protection laws, ensuring that your information is securely stored and never sold to third parties without consent.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Throda Skincare makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Throda Skincare or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Throda Skincare or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Limitation of Liability for Product Use (Skincare-Specific Clause)

Product Disclaimer & Skin Sensitivities

Throda Skincare products are formulated for topical use only. We are not responsible for any allergic reactions, skin sensitivities, or adverse effects resulting from product use.

• Patch Test Recommended: We advise customers to conduct a patch test before full application.
• Medical Advice Disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any skin condition or medical condition. If you have allergies or sensitive skin, consult a dermatologist before use.

By purchasing our products, you agree that Throda Skincare is not liable for any reactions due to misuse, individual skin conditions, or allergies.

Right to Withdraw (Cooling Off Period)

If you are a customer based in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To exercise this right, you must inform us via contact@throdaskincare.com before the 14-day period expires.

• The returned product must be unused, in original packaging, and meet the conditions outlined in our Refund Policy.
• Customers are responsible for the return shipping cost unless the item is faulty or incorrect.
• Refunds will be issued within 14 days of receiving the returned product, minus any applicable return shipping deductions.
  

Refunds for Digital Goods & Services

If you purchase a digital product, online consultation, or downloadable content, refunds are only granted if the product is defective or inaccessible.

• Digital purchases are non-refundable once downloaded or accessed.
• If you experience issues accessing a purchased digital product, contact contact@throdaskincare.com within 48 hours for support.

Subscription Cancellations & Refunds

• Customers may cancel subscription-based purchases at any time via their account settings.
• Cancellations before the next billing cycle will not be charged.
• Refunds for subscriptions are only granted under the following conditions:
• A technical issue prevented product delivery.
• A duplicate charge was made in error.

Return & Refund Policy Link

We offer returns and refunds in accordance with our Refund & Return Policy. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

• Eligibility: Items must be unused, in original packaging, and meet the conditions outlined in our Refund Policy.
• Refund Processing: Refunds are processed within 3-5 business days after we receive the returned item.
• Exclusions: Certain products, such as personalized or hygiene-sensitive items, may not be eligible for return.

For full details, please review our Refund & Return Policy before making a purchase.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Throda Skincare does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Product Descriptions & Accuracy

Throda Skincare strives to provide accurate product descriptions, images, and ingredient lists. However:

• We do not guarantee that all descriptions, pricing, or images are completely error-free.
• If a product received does not match its description, you may request a return or refund as outlined in our Refund Policy.
• Product colors, textures, and results may vary due to skin type differences and individual reactions.

Throda Skincare reserves the right to correct errors, update product details, or discontinue items without notice.

Order Fulfilment & Shipping Responsibilities

Orders placed on our website are subject to processing and fulfilment timelines.

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Time: Estimated delivery times vary by location. For details, see our Shipping Policy.

Once an order has been dispatched, we are not responsible for delays caused by the shipping carrier. If a package is lost or delayed, please contact the carrier first before reaching out to our support team.

Risk of Loss & Shipping Responsibility

All products purchased from Throda Skincare are made pursuant to a shipment contract.

• Risk of loss and title of the products transfer to the customer upon delivery to the shipping carrier (e.g., Royal Mail).
• Throda Skincare is not responsible for lost, stolen, or delayed shipments caused by the carrier.

If you experience shipping issues, please contact the carrier first before reaching out to our support team.

Links

Throda Skincare has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Throda Skincare of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Account Suspension & Termination Policy

Throda Skincare reserves the right to suspend or permanently terminate your account under the following conditions:

• Repeated violations of our Terms of Service.
• Fraudulent, abusive, or illegal activities (e.g., chargeback fraud, reselling unauthorized products).
• Hate speech, harassment, or inappropriate behaviour on our website or social media channels.
• Excessive refund or return abuse.

If your account is suspended, you may contact contact@throdaskincare.com to request a review. We do not guarantee reinstatement.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Dispute Resolution & Arbitration

In the event of a dispute between you and Throda Skincare, we aim to resolve issues amicably.

Step 1: Informal Resolution

• Contact contact@throdaskincare.com with a detailed description of your complaint.
• We will respond within 10 business days to attempt resolution.

Step 2: Arbitration Agreement

If the issue cannot be resolved informally, both parties agree to settle disputes exclusively through arbitration rather than lawsuits.

• Arbitration Location: UK
• Governing Law: UK law
• Arbitration will be conducted by a neutral arbitrator and not in a court of law.
• Class Action Waiver: Customers may only bring claims in an individual capacity (not as a class or group lawsuit).

This section does not limit any statutory rights you may have under UK consumer law.

Force Majeure

Throda Skincare is not liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather, or pandemics.
• Strikes, labor disputes, supply chain disruptions.
• Government regulations, cyber-attacks, or force majeure events.

If such an event occurs, Throda Skincare reserves the right to modify, delay, or cancel orders as necessary.

Dispute Resolution & Customer Support

If you have a dispute with Throda Skincare, we encourage you to first contact our customer support team at contact@throdaskincare.com for resolution.

• Informal Resolution: We aim to resolve disputes within 10 business days.
• Formal Resolution: If a dispute cannot be resolved informally, it will be subject to mediation or arbitration under UK law.

By using our services, you agree to waive your right to file a lawsuit for non-material claims and instead pursue dispute resolution through negotiation or arbitration.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Indemnification

You agree to indemnify, defend, and hold harmless Throda Skincare, its officers, directors, employees, and affiliates from any claims, liabilities, damages, expenses, or losses, including reasonable legal fees, arising out of:

• Your use of the website or products.
• Your violation of these Terms of Service.
• Any third-party claims relating to your conduct on our platform.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of United Kindgom. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.