Refund policy

Last updated 14 October 2026

If your order is not right for you, you can return it unopened within 28 days of delivery, and if anything arrives damaged or faulty, we will put it right at no cost to you, with nothing to send back.

Changed your mind

  • You have 28 days from the day your order is delivered to return it.
  • Because skincare is a hygiene product, items must be unopened and unused, in their original packaging, with the security seal intact and undamaged. We cannot accept items that have been opened, used or damaged after delivery.
  • You arrange and pay for the return postage yourself. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.
  • Once we have received and checked your return, we refund the full price you paid to your original payment method within 14 days. The refund is the amount you actually paid, after any discount.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, email contact@throdaskincare.com within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund straight away, and there is no need to send anything back. If you notice a fault later, please still contact us, as your legal rights continue to apply.

How to return

  1. Email contact@throdaskincare.com with your order number and the reason for your return.
  2. We will reply to confirm your return and our returns address.
  3. Pack the item securely, include a note with your name and order number, and keep your proof of postage.

Please wait for our confirmation before sending anything, so that we can match your parcel to your order.

If a return is not eligible

If a change-of-mind return arrives opened, used or damaged, we will let you know and can send it back to you if you cover the postage. If we do not hear from you within 7 days, we will dispose of it responsibly.

Subscriptions

Each subscription delivery can be returned under this policy in the same way as any other order. To stop future deliveries, cancel your subscription in your account; see our Subscription policy.

Klarna and gift cards

If you paid with Klarna, your refund goes back to Klarna and your remaining instalments are adjusted. Purchases paid with a gift card are refunded to a gift card.

Your legal rights

This policy is in addition to your statutory rights, including your right to cancel an online order within 14 days of delivery and your rights under the Consumer Rights Act 2015 if an item is faulty. Nothing in this policy affects those rights.